Jamie Zimmerman, Senior Associate at Bankable Frontier Associates and Lead Author of 4 BTCA/CGAP case studies on government to person and donor to person e-payments in low-income settings exposes critical lessons learned in a three-part video series. In this installment, Zimmerman discusses the impact of recipient communication channels on the e-payments experiences of programs in Haiti,Kenya, The Philippines and Uganda. She predicts that the most successful e-payment programs will be those that look beyond technical aspects of supplying payments and ensure sufficient communication with recipients. Program literacy, two-way communication channels, and clear recourse processes will build trust and confidence and improve program performance, and even financial inclusion, over time.
The Better Than Cash Alliance provides government, private sector and development community with the expertise and resources needed to make the transition from cash to electronic payments to achieve the shared goals of empowering people and growing emerging economies.