When properly implemented, digital financial services (DFS) can provide increased access and convenience for remote clients, particularly when it comes to small savings deposits. But implementing digital financial services can be challenging. There are a bewildering mix of choices, all dependent on factors such as external and internal infrastructures, the financial service provider’s (FSP’s) resources, and the local and institutional cultures.

MicroLead's six DFS Toolkits were developed in consultation with financial service providers working with various digital finance models.

The goals of this series of toolkits are to (i) help financial institutions identify financially sustainable DFS business lines that fit their needs; (ii) provide practical tools that financial institutions can use in their journey towards digital finance; and (iii) share learnings from the DFS experiences of MicroLead partners and other financial institutions.

Who are the DFS Toolkits for?

The toolkits are designed for microfinance and FSP managers who are considering implementing digital finance, and are looking for guidance in the type of model to use and how best to implement.

What’s included in each Toolkit?

The toolkits are divided into two documents: a business model and a case study. In addition, the business model includes the Excel worksheets:

1. Self-assessment,
2. Action plan,
3. Budget template,
4. List of key performance indicators, and
5. A risk mapping exercise.

All six Toolkits will be available by Fall, 2017:

1. Use Mobile as a Tool
2. Be an Agent
3. Leverage an Existing Agent Network
4. Develop Your Own Agent Network
5. Develop Your Own Mobile Network
6. Be a Provider

About MicroLead

MicroLead is a UNCDF-managed global initiative challenging regulated FSPs to develop and roll-out deposit services which respond to the rural vacuum of services. With the generous support of the Bill & Melinda Gates Foundation, The MasterCard Foundation and the LIFT Fund in Myanmar, MicroLead works with a variety of FSPs and technical service providers to reach rural markets, particularly women, with demand-driven, responsibly priced products offered via alternative delivery channels such as rural agents, mobile phones, roving agents, point of sales devices and group linkages. This is combined with financial education, so customers not only have access but can effectively use quality services.

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