On July 11, 2017, UNCDF MM4P, in partnership with design firm, 17 Triggers, organized a hands-on workshop in Lusaka, Zambia for 65 participants including DFS providers, donors, development partners and media representatives to share best practices from around the world and lessons learned from using HCD in Zambia and other markets where UNCDF MM4P is active. Participants learned from three institutional Zambian peers what HCD is, how it can be applied to product design and how it can increase user uptake and usage of products. They were trained on tools they could immediately take back to apply these concepts in their companies, to address their KPIs.
