Innovating with and Managing Rural Agents

Developing an efficient and effective agent network is costly and time consuming. It requires strategic planning in a number of areas, including scoping and selecting the right agents, training them, and developing a fluid distribution channel to manage liquidity balancing, monitor agents and resolve customer issues with ease and at the lowest cost possible. The agent network challenge is made more complex when developing and managing one in rural areas, which is a major hurdle for most institutions across Africa—how does an institution permeate into and manage a healthy agent network within rural areas?