The Role of Regulators in Building Consumer Demand for Mobile Money

Traditionally, regulators would have focused on devising risk-based regulations for digital financial services (DFS), so as to ensure sound, supportive regulatory frameworks for the new products and services, with little thought to the uptake and use of services.
However, a growing number of regulators see DFS as having great potential to support their financial inclusion goals, are keen to see it succeed, and are actively working to ensure end-users are provided with safe, affordable and practical payment options.