The dust has settled on last month’s Habitat III conference on urbanization, Quito hotels have returned to their regular November occupancy rates, and attention has switched across the Atlantic to the COP 22 climate conference currently taking place in Morocco.
When it comes to mobile banking and DFS, agents are at the frontline, representing the financial service provider (FSP) to its clients. The agent’s job comes with a degree of independence by design. So how can FSPs monitor clients to ensure they’re receiving consistent and quality service?
At 2016 United Nations Pledging Conference, the Government of the Grand Duchy of Luxembourg announced its continued commitment to the United Nations Capital Development Fund (UNCDF) by pledging a 2017 core contribution of €650,000 and thematic contributions of €300,000 for local development and inclusive finance.
In Benin’s hard-to-reach Northern “last mile,” the UN Capital Development Fund’s Local Climate Adaptive Living Facility (LoCAL) programme works in three different areas. In its selection process, the programme tries to pick communes in accordance to their need for climate change adaptation. This is why the commune of Copargo is one of them.
The Embassy of Sweden in Uganda and the UN Capital Development Fund signed a SEK 40 million contribution agreement to set up a Renewable Energy Challenge Fund (RECF) in Uganda. The goal of RECF is to increase access to renewable, efficient energy for domestic, productive and social uses among underserved poor households, especially in rural areas. By end of 2020, RECF aims to support 150,000 low-income customers transition to renewable energy.
The theme of this year’s World Cities Day, “Inclusive Cities, Shared Development”, reminds us of the important role urbanization plays in advancing development and social inclusion.
Sonya Turyahabwa is an UGAFODE Customer Service Officer (CSO) in the rural town of Kagadi, Western Region, Uganda. She is a busy woman, attending to customers in the branch and taking care of her children at home. She will soon be celebrating four years at UGAFODE, where she first began as a teller and recently transitioned to her new role as CSO. UGAFODE has been her first experience working directly with customers.
At Habitat III in Quito (Ecuador), UNCDF and the Financing for Development Office of UN-DESA (FFDO/UN-DESA) joined forces to underline the importance of innovative approaches to municipal finance for local authorities, especially secondary cities, in the Least Developed Countries (LDCs) as a way to respond to the needs brought by rapid urbanization.
Guest post by Tony Fosu, Sinapi Aba
Although the MicroLead project is still in process, the team has been constantly assessing its impact through external studies and conversations with partners. Sinapi Aba is a savings and loan institution based in Ghana and a MicroLead partner. We asked Sinapi Aba CEO, Tony Fosu, about working with MicroLead. Here’s what he had to say:
On Day 3 of the #DFS4Women event, important insights started emerging about how to leverage the digitization of high volume payments to build a digital ecosystem in which people feel at ease using mobile money and second generation financial products. Significant emphasis was placed on behavioural changes and on what drives individuals to reassess their saving and spending practices and adopt new ones.