Caisse d'Epargne et de Credit du Cameroun (CEC) is organized as a member cooperative with ten branches and over 56,000 active members. Through UNCDF’s MicroLead program and supported by technical service providers BASIX and Pamiga, in April 2015, CEC began rolling out digital financial services using a proprietary agent network. We interviewed CEC’s Eric Kenkolla, Director Information Systems, about their agent network.
MicroLead: What type of agent network is CEC using?
Agent services. Mobile technology. Alternate delivery channels. Are these the keys to offering affordable and profitable savings services to Africa’s unbanked?