The previous post described the current method of payment of social security allowance (SSA) in Nepal and highlighted its perks and drawbacks. This new episode presents a pilot project to digitise SSA payments and discusses a few preliminary insights, ahead of drawing a full lesson in the next post.
There has been a lot of “buzz” in the past five years around how human-centered design (HCD) and customer centricity can make digital finance more inclusive.
Officially recorded remittances to developing countries amounted to US$431.6 billion in 2015, with the African continent alone receiving an impressive US$65 billion. The level of remittance dependency for many African states remains extremely high. In four African countries (Liberia, The Gambia, Comoros and Lesotho) remittances comprise around 20 per cent of their GDP, and in another 10 countries remittances are higher than 5 per cent of GDP.