In a few short weeks, MicroLead will introduce its third digital finance toolkit: Leverage an Existing Agent Network. The toolkit is part of MicroLead and The MasterCard Foundation’s series, “How to Succeed in Your Digital Journey: A Series of Toolkits for Financial Service Providers.” It follows the toolkits, Use Mobile as a Tool and Be an Agent. All the toolkits are available in French and English.
Becoming an agent is one of the simpler methods FSPs and MFIs can utilize to enter the digital finance arena. In this model, the FSP acts as an agent for a DFS provider (often an MNO) and offers the provider’s products and services through the FSP’s own branch network.
Learn if becoming an agent is right for your FSP or MFI with this step-by-step guide. Be an Agent,is DFS Toolkit #2 in the MicroLead Series: How to Succeed in Your Digital Journey.
When it comes to mobile banking and DFS, agents are at the frontline, representing the financial service provider (FSP) to its clients. The agent’s job comes with a degree of independence by design. So how can FSPs monitor clients to ensure they’re receiving consistent and quality service?