In a few short weeks, MicroLead will introduce its third digital finance toolkit: Leverage an Existing Agent Network. The toolkit is part of MicroLead and The MasterCard Foundation’s series, “How to Succeed in Your Digital Journey: A Series of Toolkits for Financial Service Providers.” It follows the toolkits, Use Mobile as a Tool and Be an Agent. All the toolkits are available in French and English.
UNCDF is proud to announce a new exciting initiative for 2017! In partnership with Child and Youth Finance International (CYFI), UNCDF is embarking on an advocacy campaign titled “#BankTheYouth,” which seeks to increase access to responsible, accessible and affordable financial services for youth.
Have you ever heard of M-dorado? The all-digital heaven, where digital financial service (DFS) transform - improve- people’s lives, make it easier and more affordable to do business, enhance transparency and defy corruption and bad governance. Without jumping the gun, you can say Africa is well on its way to M-dorado. Take Kenya: in 2015, over 15 million M-Pesa mobile money accounts were active and over 58% of the country’s adult population used a digital wallet.
Understanding your customer is the key to any successful marketing venture. However, too often, products are designed with little knowledge of end users. In this blog post, we describe how human-centered design and iterative testing can support DFS providers in their efforts to improve customer experience and develop products and services that are aligned with customers’ needs.
The Swedish fashion company H&M group announced today that it will encourage its suppliers to pay their workers through mobile money or other digital forms to improve the livelihoods of its workforce, enhance transparency and cut factory costs.
This effort comes as the company officially joins the Better Than Cash Alliance, a United Nations-based partnership of governments, companies and international organizations accelerating the transition from cash to digital payments.
There has been a lot of “buzz” in the past five years around how human-centered design (HCD) and customer centricity can make digital finance more inclusive.
This blog post is the first of a series dedicated to the lessons UNCDF MM4P learned in applying HCD methods introduced by Tillman Bruett in this previous post.